Terms of Service

Purchasing of any products supplied by the Lee Flora Wholesale Online Store ("Products") requires that you accept Lee Flora Wholesale’s privacy policy. Please go to Lee Flora Wholesale's privacy policy for information on how Lee Flora Wholesale collects and uses personal information from users of the Lee Flora Wholesale Online Store.

Your purchases of any Products via the Lee Flora Wholesale Online Store will be governed by the following terms and conditions of Sales. Please read these terms and conditions carefully before ordering any Products from the Lee Flora Wholesale Online Store. You should understand that by ordering any Products, you agree to be bound by these terms and conditions.

Lee Flora Wholesale’s Terms and Conditions of Sale ("Sales Terms")

1. About These Sales Terms

These Sales Terms are applicable to all orders and purchases made in the Lee Flora Wholesale Online Store ("Products").

With regards to the purchases in the Lee Flora Wholesale Online Store, Lee Flora Wholesale will communicate electronically by sending email. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

Lee Flora Wholesale may revise these Sales Terms from time to time. Any changes to the Sales Terms will apply to orders placed on or after the effective date stated in these Sales Terms or elsewhere on the Lee Flora Wholesale Online Store. You are advised to check this page from time to time to take notice of any changes, as they are binding on you.

2. Your account

If you create an account (personal user identification or username) on the Lee Flora Wholesale Online Store you are responsible for maintaining the confidentiality of your username and password and for restricting access to your password, and you agree to accept responsibility for all activities and for each purchase that occurs under your account unless those activities or purchases are carried out by an unauthorised third party who has gained access to your account other than by reason of your negligence or carelessness.

3. Placing an Order

To be able to buy Products you have to:

  • read and accept these Sale Terms;
  • provide your name and address, phone number, email address, payment details and other required information;
  • provide a delivery address (Note that Lee Flora Wholesale is unable to deliver to certain addresses, including but not limited to, P.O. Box addresses, non-Singapore addresses, some hotels, hostels or prisons.); and
  • be legally capable of entering into binding contracts be the owner or authorized holder of a valid credit card to buy the Products if paying with a credit card.
  • You may place an order by clicking on the "ADD TO CART" button and proceeding to the checkout page.

4. Order Processing and Contract Formation

Once you have submitted and confirmed your order(s) using the Lee Flora Wholesale Online Store, Lee Flora Wholesale will send an email to the email address you provided acknowledging receipt ("Order Receipt Confirmation Email") of the order(s) and setting out details of the ordered Product(s).

Lee Flora Wholesale may choose not to accept any order in Lee Flora Wholesale’s sole discretion including without limitation in the case of abnormal orders and orders which Lee Flora Wholesale suspects are not placed in good faith.

After receiving your order(s), Lee Flora Wholesale will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and Lee Flora Wholesale will only be formed when Lee Flora Wholesale emails you confirming that all or part the Product(s) is/are still available and has/have been dispatched ("Shipment Confirmation Email"). The order is formed on sending the Shipment Confirmation Email whether or not you actually receive such email.

The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed in the Shipment Confirmation Email. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipment Confirmation Email.

In the Order Receipt Confirmation Email you will receive a copy of these Sales Terms, however you are encouraged to download, save and/or print a copy of your Order Receipt Confirmation Email and these Sale Terms for your own records.

You have the option to cancel your order at any stage before you have received your Shipping Confirmation Email by contacting Lee Flora Wholesale Singapore Customer Service Team. If you would like to cancel your order after you have received your Shipping Confirmation Email, please see the Refund Policy section below.

5. Prices, Shipping and Handling, and Charges

The price charged for a Product will be the price in effect at the time your order is placed and will be set out in the Order Receipt Confirmation Email and in your Shipping Confirmation Email.

In the event of a pricing error, whether on the Lee Flora Wholesale Online Store or in an Order Receipt Confirmation Email or otherwise, you accept that Lee Flora Wholesale has the right to correct such error and charge the correct price or cancel the order. If the actual price is more than the amount shown on your Order Receipt Confirmation Email, Lee Flora Wholesale will notify you the correct price before processing your order, and your sole remedy in the event of such errors is to cancel your order.

You acknowledge that even after Lee Flora Wholesale has sent you a Shipping Confirmation Email, if the pricing error is obvious and could have reasonably been recognised by you as a misprice, then Lee Flora Wholesale is under no obligation to provide a Product to you at an incorrect (lower) price.

Separate charges for shipping will be shown in your Order Receipt Confirmation Email and can be viewed on a summary screen prior to finalizing your order.
Prices for Products and for shipping and handling are liable to change at any time, but changes will not normally affect orders in respect of which we have already sent you a Shipping Confirmation Email (save in the case of a manifest pricing error as described above).

6. Payment

Payment shall be made by one of the methods you have selected during the checkout process (being VISA, MasterCard or American Express)
Approved credit card types are listed in the order checkout form in the Lee Flora Wholesale online store. In the event Lee Flora Wholesale does not receive the relevant credit card company's authorization, Lee Flora Wholesale reserves the right to cancel your order.

The value of your purchase(s) will be settled from the applicable card once Lee Flora Wholesale has sent you the Shipping Confirmation Email.

7. Delivery

You should allow 2-4 business days for standard delivery, provided that your payment is received before 12pm on the day that the order is placed. Lee Flora Wholesale reserves the right to substitute another carrier of equal or lesser cost to deliver your order.

If Lee Flora Wholesale cannot deliver your order within the period specified in your Shipping Confirmation Email, then Lee Flora Wholesale will contact you and you may choose to cancel your order and Lee Flora Wholesale will provide you with a full refund. You agree and accept that such refund is the full and adequate remedy in the circumstances and you will waive your right to claim any further remedy.

If you unreasonably defer delivery or delay the receipt of delivery after Lee Flora Wholesale has notified you that they have tried to deliver the ordered items to you, or if you have provided them with an incorrect delivery address which results in an unsuccessful delivery, you need to contact the carrier promptly for collection, failing which the delivery package will be returned to Lee Flora Wholesale within 3 days from the date of 2nd attempts of unsuccessful delivery. Lee Flora Wholesale reserves its rights to claim from you any loss occasioned by your neglect or refusal to take delivery, and also for a reasonable charge for the care and custody of the ordered items.

8. Events outside the control of Lee Flora Wholesale

Lee Flora Wholesale shall not be held responsible for delay or failure to perform, if the delay or failure is caused by any act, event, non-happening, omission accident or circumstance beyond its reasonable control including but not limited to:

  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • strikes or lock-outs (or other industrial action);
  • national or local states of emergency,
  • failure of transportation facilities, power or utility outages, earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disaster.
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • the acts, decrees, legislation, regulations or restrictions of any government.

Lee Flora Wholesale's performance is deemed to be suspended for the period that the above continues.

9. Product Availability

Lee Flora Wholesale uses reasonable efforts to ensure the availability of Products you order from the Lee Flora Wholesale Online Store. However, Products are made available to purchase on a "first in-first out" basis and are only available whilst stocks last.

10. Compatibility, Product Information

Please take care when placing your order to ensure that the Products you purchase are compatible for the intended use. Please use the Lee Flora Wholesale Online Store as your final point of reference when checking compatibility. In the event of a difference between the Lee Flora Wholesale Online Store content and any other website (or any other source of information) the compatibility of Products as shown on the Lee Flora Wholesale Online Store at the time of purchase will be seen as taking precedence.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact us for assistance.

11. Title to Products

Lee Flora Wholesale retains full legal title to Products until it has received all amounts due on the ordered Products in full. The Products will be at your risk from the time of delivery. Ownership will pass to you when we receive payment in full for the Products ordered.

12. Return and Refund

If you receive Products that are damaged or do not match the description, kindly reach out to us within 3 days of delivery along with photographic evidence. We will assess the situation and may provide a refund, replacement, or store credit, depending on the circumstances.

13. Liability

Lee Flora Wholesale warrants to you that any Product purchased from or through the Lee Flora Wholesale Online Store is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

These Sales Terms set out the full extent of the obligations and liabilities of Lee Flora Wholesale in respect of the sale of the Products via the Lee Flora Wholesale Online Store. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on Lee Flora Wholesale other than those set out in these Sales Terms.

14. Contact details

Lee Flora Wholesale Customer Service Team will assist you with any Lee Flora Wholesale Online Store order related questions or complaints. You can contact Lee Flora Wholesale via email kuanyilee@leeflorawholesale.com.sg or WhatsApp to 9183 8193

15. Transfer of rights and obligations

These Sales Terms are binding on you and Lee Flora Wholesale and on any person Lee Flora Wholesale might transfer its rights to.

You may not transfer, assign, charge or otherwise dispose of a contract with Lee Flora Wholesale, or any of your rights or obligations arising under it, without our prior written consent.

Lee Flora Wholesale may transfer, assign, charge, sub-contract or otherwise dispose of a contract with you, or any of Lee Flora Wholesale's rights or obligations arising under it, at any time during its term.

16. Waiver

If Lee Flora Wholesale fails, at any time to insist upon strict performance of any of your obligations under these Sales Terms, or if Lee Flora Wholesale fails to exercise any of the rights or remedies to which it is entitled under these Sale Terms this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17. Entire agreement

These Sales Terms and conditions and any document expressly referred to in them represent the entire agreement between Lee Flora Wholesale and you and supersede any prior agreement, understanding or arrangement between the parties, whether oral or in writing.

You acknowledge that, in entering into a contract with Lee Flora Wholesale, you have not relied on any representation, undertaking or promise given by Lee Flora Wholesale or any third party or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these Sales Terms.

18. Governing law and Jurisdiction

These Sale Terms and your purchase of products from Lee Flora Wholesale through the Lee Flora Wholesale Online Store shall be governed by and construed in accordance with the laws of Singapore.

Any dispute or claim arising out of or in connection with these Sales Terms or your purchase of Products from Lee Flora Wholesale (including non-contractual disputes or claims) shall be subject to the jurisdiction of the courts of Singapore.

Last updated 20 April, 2024